Meet the Team
The Host with Grace Housekeeping and Management Team.
From Left to Right: Kristine (Housekeeper), Gemma (Housekeeper), Grace (Director), Lucy (Guest Experience Manager) and Ella (Housekeeper)
Grace Collins
Founder & Director
Hi, I’m Grace. I love to help Property Owners take their property venture to the next level. Having travelled the world and stayed in everything from campsites to luxury lodges, I know first-hand what makes a stay memorable.
My hosting journey began in 2017 by letting out my spare bedroom to those visiting Salisbury and Stonehenge, a way of topping up my holiday fund.
Airbnb is an excellent alternative to hotels, allowing me to go the extra mile to create an authentic experience for my guests. I did this by recommending the best local restaurants, sharing my knowledge of the area, and occasionally chauffeuring them to the train station!
Family and friends soon asked for help managing their short-let properties, and through word of mouth, the business grew organically to what it is today!
Central to the Host with Grace ethos is bringing joy to others through cultivating a 5* guest experience. Details matter! I love nothing more than channelling my passion for hospitality and customer service into the business.
With a background in events management, administration, data and reporting, I focus on offering our clients a personal and tailored approach.
In my free time, I enjoy country walks, crafting, swimming, catching up with family and friends, and hopping on a plane to discover a new corner of the globe!
Lucy Murphy-Ackroyd
Guest Experience Manager
Hi, I'm Lucy, Guest Experience Manager at Host with Grace.
My role transcends mere hospitality—it's about crafting unforgettable moments that leave a lasting impression. With a creative flair and a passion for hosting, I thrive on ensuring each guest's stay is perfect.
My master's degree in business Model Innovation and Entrepreneurship has equipped me with a deep understanding of how to identify opportunities and create value, while my marketing experience allows me to effectively communicate that value to potential guests.
As an Airbnb host, I bring a strategic mindset and a creative touch to every aspect of the hosting experience, from crafting compelling marketing to delivering exceptional guest service.
With a passion for hospitality and a commitment to creating unforgettable stays, I'm dedicated to ensuring that each guest leaves with memories they'll cherish for a lifetime.
Alfie
Pet Experience Manager
Hi, I'm Alfie! As a keen sniffer and wagging enthusiast, I'm thrilled to introduce myself as the bark-tacular Pet Experience Manager!
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Being a dog model for Host with Grace's holiday let properties is like chasing squirrels on a sunny day – absolutely pawsome fun!
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With my wagging tail and keen sense of sniffing out fun, I ensure that every four-legged guest feels right at home from the moment they trot through the door. Whether it's testing out tail-wagging adventures in the local countryside or quality checking gourmet treats for my furry friends, I'm dedicated to creating a paws-itively delightful environment for all our furry friends.
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With my innate ability to understand the woofs and purrs of our guests, I guarantee that every holiday at a Host with Grace property is a tail-wagging success for pets and their hoomans alike!